Digital Gramin Seva takes privacy and data protection issues very seriously. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from our partners, agents, and customers who avail our services and submit information to Digital Gramin Seva through the Internet.

As Digital Gramin Seva services evolve, we may revise this policy from time to time, so please check back periodically. If you have any questions about DigitalGraminSeva’s privacy practices, please contact us at support@digitalgraminseva.in

Scope of this Privacy Policy

This Privacy Policy covers Digital Gramin Seva’s treatment of personally identifiable information collected from partners, agents, and consumers during the course of our business. It also applies to information shared with us by our back-end technology providers and service partners.

This Policy does not apply to the practices of companies that Digital Gramin Seva does not own or control, or to people that DigitalGraminSeva does not employ or manage. Digital Gramin Seva may be associated with or partnered with other service providers, but this Privacy Policy is specific to Digital Gramin Seva only.

Objectives

• Provide consumers with clear notice of our information practices.
• Offer consumers choices as to how their information is used beyond the purpose for which it was provided.
• Offer consumers reasonable access to their information and an opportunity to correct inaccuracies.
• Take reasonable steps to protect the security and integrity of personal information.

Digital Gramin Seva respects your privacy and is committed to promoting trust and confidence online.

Information Security

Information security is critical to our business. We work to protect the security of your data during transmission by using industry-standard encryption technologies such as Secure Sockets Layer (SSL)

• Information is stored on secure servers with restricted access.
• Access to data centers is limited to authorized personnel only.
• We use advanced firewalls, intrusion detection, and monitoring systems to prevent unauthorized access.

It is also important for you to protect your account credentials (Login ID/Password) and to sign off after using a shared computer.

Information We Collect

• From Partners and Agents: Personal, financial, and organizational details provided during onboarding, service agreements, and compliance documentation.
• From Customers: Personal details such as name, address, contact number, and email address required for processing transactions and delivering services.
• Automatic Collection: IP addresses, browser type, operating system, pages visited, referring websites, and time spent on our site.

We also use cookies to enhance your experience, analyse site traffic, and understand user preferences.

How We Use the Information

• To process transactions and deliver requested services.
• To communicate transaction status and service updates.
• To improve our platform, services, and customer experience.
• To conduct statistical and demographic analysis in aggregate form.
• To notify you of services, offers, or updates from Digital Gramin Seva that may be of interest.

Sharing of Information

Digital Gramin Seva will not sell or rent your personal information to third parties. We may share information only under the following circumstances:

1. With your consent.
2. When required to provide a product or service you have requested.
3. With service providers who work on our behalf to deliver services (they are not permitted to use your information for any other purpose).
4. With regulators such as the National Payments Corporation of India (NPCI) and other government-mandated authorities as necessary for compliance.
5. For fraud prevention, risk management, or as required by law.

Legal Disclosures

We may disclose information in response to:

• Court orders, subpoenas, or legal processes.
• To law enforcement agencies investigating illegal activities.
• To protect our rights, property, or safety, or that of our users.

Third-Party Links

Digital Gramin Seva may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Users are advised to review the privacy policies of those websites separately.

Responsibility of Users

Please note that when you voluntarily disclose personal information (such as name, contact details, or business information) to third parties, that information may be collected and misused by others. DigitalGraminSeva is not responsible for any such misuse outside our platform.

If you encounter any agent or partner of DigitalGraminSeva misusing user data, please notify us at support@digitalgraminseva.in

Contact Information

If you have any questions or suggestions about our Privacy Policy, please contact us at:

DigitalGraminSeva
IMOC DIGITAL SERVICES PRIVATE LIMITED
PLOT NO-8, VARDHMAN SOUTH, PLAZA T/F LSC, Sarita Vihar,
South Delhi, New Delhi, Delhi, India, 110076
Email: support@digitalgraminseva.in

Updates to this Policy

DigitalGraminSeva reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.